A few days ago we shared with you the mega tip on where you can find wonderful deals on tickets.
To clarify even more doubts that may arise about this tip, Passagens Promo, decide to highlight some information that may possibly resolve some doubts.
For example, we were asked if:
Can I change the passenger's name after the ticket has been issued?
Airline tickets are personal and non-transferable and full name change is not permitted. It will only be allowed to change the name in case of typing errors, if a letter has been changed or something related. But the final decision is always up to the airline, so always check the details before finalizing the purchase.
Tip: Ticket issuance, you must always enter your first and last name. If the passenger's last surname is Filho, Neto or Júnior, for example, it is necessary to inform the previous surname as well. Ex: Fábio Melo Júnior.
If you have purchased a ticket, you can request this change through the email atendimento@passagenspromo.com.br
If my flight changes, will I be notified by Passagens Promo?
In the case of altered flights, the airline is responsible for informing passengers of any changes that have occurred in their reservation.
My credit card was declined on purchase. How to proceed?
If your airline ticket is not approved, try contacting your card operator and check for any security blocks due to online purchases. This is quite common and the purchase can be done again soon afterwards.
Also check all the data that has been entered. A wrong digit can cause the purchase not to be completed.
Inform the credit card holder about the purchase, so that they can confirm the details, if they contact you.
How can I track the status of my order?
Access the Client Area to access your orders, price alerts and travel insurance.
You can also contact Passagens Promo through any service channel.
I can't find a great price that I saw on the site the other day. Why?
Fare availability varies from minute to minute. Thousands of users consult and reserve the same section as you simultaneously. So, if you find a promotional air ticket, make sure it's before it runs out.
Carry-on and checked baggage. What are the rules?
Since the change in ANAC rules in March 2017, doubts about baggage rules are constant. So be careful not to pay more when traveling.
For domestic flights, you are entitled to board with a maximum of 10 kg of hand luggage, with the specific size described by the airline of your choice.
If you want to hire checked baggage, each deductible is a maximum of 23kg. It can be purchased with the ticket on our website, or after purchase. Just get in touch with us.
For international flights, most airlines provide – in addition to hand luggage weighing a maximum of 10kg – two checked bags weighing a maximum of 23kg each. It is important to be aware of this when making your purchase.
How to buy airfare on Promo Tickets
It's very simple to buy an airline ticket at Passagens Promo!
The 1st step is to fill in the fields with the origin and destination of the flight and the round trip dates. You can also search one way.
Another page will open with the flight results for the indicated date and destination. And this is where the 2nd step begins, where you will choose the ideal flight. To do this, you can filter the results by flight time and by airline.
On the same page it is also possible to register price alerts for the searched segment and find cheaper flights in the next few days. As you can see in the image below.
Once you've found the ideal flight for your trip, step 3 begins. When you click on buy, you will be directed to complete the purchase. On the page that will open, you must fill in the correct traveler's data. On the same page, you also have the option of taking out travel insurance.
Payment methods are presented below. On your credit card, you can split the purchase interest-free. It is also possible to pay via bank transfer or at a lottery.
The 4th step is to complete the purchase! But first, check the details of all passengers and also stopovers and connections to make sure the flight is according to what you want. Remember that if you want to make any changes, airlines will charge fees and fines, so be very careful with this last step.
After everything has been checked, just select the option “I read and agree with the contract” and click on checkout. Now just wait for the confirmed purchase email!
And how do I book my seat?
When purchasing at Passagens Promo, there are several ways to book your seat.
You can dial through the customer area; You can use the air locator to mark your seat directly on the airline's website; Or you can contact us via WhatsApp at Passagens and request a seat reservation;
It is important to remember that some companies charge for advance seat booking, such as Gol and Azul, but 7 days before boarding, free seat booking is available for both companies.
What documents should I take to the airport?
National trips
On any domestic flight you take, you will be required to present an original photo ID at check-in, in addition to your boarding pass. The following documents are accepted:
ID in good condition and with less than 10 years of issue Driver's license (CNH) Work card with photo (OAB, CRM, CREA and others) Work license National passport
International travel
For international travel, it is necessary to present the passport, within the expiry date and in good condition, in addition to the boarding pass.
Always check if the country you are going to has a visa requirement. In addition, it is also important to pay attention to connections, as some places require a transit visa, and without one, you may be prevented from boarding.
In destinations that have a travel agreement with Brazil, Mercosur members, such as Argentina, Paraguay, Uruguay, Chile, Venezuela and Bolivia, it is possible to enter only with the ID (which must be in good condition and less than 10 years old of dispatch).
The Civil Identity Registry (RIC) and the Foreigner Identity Card issued by the Federal Police (RNE) are also accepted.
Your travel insurance policy is also very important. In some destinations such as European countries and Ecuador insurance is mandatory. Check with Seguros Promo before traveling.
Under 18 years old accompanied
Even if accompanied by their parents, on domestic flights, children under 18 must present their ID in good condition and with less than 10 years of issue. On international flights, you only need to present your passport, as long as you are accompanied by both parents or legal guardians.
Children under 12 years old need authorization to travel with guardians other than their parents or legal guardians. Authorization is only necessary if the child is related to the parent, such as siblings, grandparents and uncles of legal age. The relationship must be proven by documents such as the birth certificate.
Under 18s unaccompanied
Some airlines offer the service of accompanying travel within the national territory, from a certain age, upon payment of a fee, as no child under 12 years of age can travel alone. In this case, judicial authorization is also required.
Above 12 years of age, a travel authorization signed by both parents is required. This document can be found on the Federal Police website together with a manual and the form that must be filled out.
Can pregnant women travel by plane?
Yes, pregnant women can travel by plane. Normally, there is no problem with traveling until the end of the 6th month of pregnancy, as long as it is not a risky pregnancy, or if the pregnant woman has the following complications: escape bleeding, diabetes, high blood pressure or has already had a premature baby . In such cases it is advisable to seek the advice of an obstetrician before traveling.
It is important to always check the airline's rules regarding travel during pregnancy, especially in the final period of pregnancy. From the 7th month, pregnant women can only travel presenting a medical certificate stating that they are able to travel and after the 8th month, they will only be able to board the plane if accompanied by a doctor.
Airline tickets for children and babies
Up to 2 years of age, the baby does not pay a ticket. In the “child” classification, the price charged for the ticket is normally the full amount. But the fare may change depending on the airline.
On the Passagens Promo website, it is possible to buy airline tickets for unaccompanied passengers from 12 years of age onwards – above that age, airlines classify the passenger as an adult. If you wish to purchase tickets for unaccompanied passengers under the age of 12, the purchase must be made directly through the airline's website.
What can't I take on a plane trip?
It is not allowed to take on domestic flights:
Sharp or sharp objects that could be used to injure someone. Weapons or replicas of any kind. Illicit Products. Explosive or ammable, chemical or toxic substances that could endanger the safety of aircraft and travelers. Matches and lighters.
It is not allowed to take on international flights:
Sharp or sharp objects that could be used to injure someone. Weapons or replicas of any kind. Illicit Products. Explosive or ammable, chemical or toxic substances that could endanger the safety of aircraft and travelers. Liquids in bottles over 100 ml, even if the package is not full. Aerosols. Matches and lighters.
It is important to remember that each company has its own restrictions and prohibitions, therefore, before traveling, always check the website of the company that will make your flight.
What to do if my luggage is lost?
In case of loss, go to the airline's counter and fill out the Baggage Irregularity Registry (RIB) and then file a complaint at the ANAC office, Agência Nacional de Aviação Civil, at the airport.
If you have travel insurance, contact your insurance company immediately so that they can assist in locating your baggage and, if necessary, proceeding with compensation.
Travel insurance is essential in these cases, as it helps with traveler safety.
The service also guarantees the payment of indemnity, since the amount paid by the company. air is often unsatisfactory.
My flight delayed. What are my rights?
According toAnac, airlines must offer the following services to passengers in case of flight delay:
From 1 hour: communication (internet, phone calls, etc).
From 2 hours onwards: food (voucher, snack, drinks, etc.).
From 4 hours onwards: accommodation or lodging (if applicable) and transfer from the airport to the place of accommodation.
If you are in your home location, the company may only offer transportation to your home and from there to the airport.
If the delay is longer than 4 hours (or the company already has an estimate that the flight will be delayed for that time), or there is a flight cancellation or boarding rejection, the airline must offer the passenger, in addition to material assistance, options for re-accommodation or refund.
It may be new to you, but many Travel Insurance plans have Flight Delay Expenses coverage. Its objective is to reimburse the insured with the amount of expenses with accommodation, transfers, food, and even telephone expenses, resulting from a delay in boarding for more than 6 hours.
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